Chat With Us Here
Who We Are
In-House Ready Learning Series

practical, business-ready training delivered on your schedule, customised to your context
Attention: HR - Why This Is For You
  • Tailored to your business needs - the in-house training series allows you to customise the timing, audience, and content to fit your organisation's specific requirements
  • Align with your internal training budgets and schedules - many HR teams already have funds set aside for employee development, and this series can be easily integrated into your existing training plans and themes
  • Accessible for your team - public training sessions may not always align with your availability, but this in-house program brings the expert-led courses directly to your employees
Available online or face-to-face, with capacity of up to to 20 participants per session.
Book a Clarity Call with us for a free training needs review to help you decide which programme suits your team best.
In-House Ready Learning Series: An Overview
Our In-House Ready Learning Series covers essential business skills across five core areas, with 14 specialised programmes designed to enhance your team's capabilities.
Develop effective leaders and managers within your organization.
Optimize HR functions, coaching skills, and employee performance.
Boost your team's communication abilities and foster individual growth.
Equip your team to analyze challenges and make strategic decisions.
Enhance customer satisfaction and build strong, lasting client relationships.
Each programme is designed to deliver practical, immediately applicable skills that drive real business results.
Leadership & Management Training
  • Self-Aware Leadership
  • From Colleague to Leader
  • Coaching Conversations at Work
In-House Ready Learning Series
Self-Aware Leadership
Building Trust, Ownership & Influence | 2 days | Face-to-face preferred
Develop leaders who lead with intention and emotional intelligence through this immersive programme.
  • Identify your unique leadership style and understand its impact
  • Build trust and foster team accountability
  • Lead with clarity, empathy, and authentic influence
In-House Ready Learning Series
From Colleague to Leader
Essential Skills for First-Time Managers | 2 days | Face-to-face preferred
This comprehensive programme equips new managers with practical tools to lead with confidence and authority.
  • Navigate the challenging shift from peer to leader with ease
  • Communicate expectations effectively and deliver constructive feedback
  • Manage performance whilst building trust and credibility
In-House Ready Learning Series
Coaching Conversations at Work
Empowering Teams Through Dialogue | 2 days | Face-to-face preferred
Build a coaching culture that drives engagement, performance and accountability across your organisation.
  • Master active listening and powerful questioning techniques
  • Conduct structured one-on-one coaching conversations
  • Unlock team potential through effective feedback and guided reflection
HR, Coaching & Performance Training
  • Coaching Skills for HR
  • KPI Setting Made Simple
  • Maximising Learning ROI
In-House Ready Learning Series
Coaching Skills for HR
1 day | Online or Face-to-face
Help HR professionals support managers and teams through impactful coaching conversations that drive results.
  • Apply fundamental coaching models in everyday employee conversations
  • Facilitate performance improvement through structured coaching approaches
  • Build trust and growth-oriented dialogue throughout the organisation
This focused programme provides HR teams with practical coaching frameworks they can immediately implement to support managers, resolve conflicts, and guide career development conversations.
In-House Ready Learning Series
KPI Setting Made Simple
Aligning People with Business Goals | 1 day | Online preferred
Understanding KPIs
Learn the critical difference between tasks, goals, and KPIs
Transform abstract business objectives into clear, measurable performance indicators.
Setting Meaningful KPIs
Set KPIs that directly support organisational strategy
Align individual performance with business outcomes for maximum impact.
Facilitating Team Alignment
Build ownership and engagement across your teams
Drive better performance through clear communication and shared accountability.
This focused programme helps managers and HR professionals create performance indicators that drive results and engagement throughout the organisation.
In-House Ready Learning Series
Maximising Learning ROI
From TNA to Follow-Up | 1 day | Online preferred
Help HR professionals make every training investment count with clear, measurable outcomes and implementation strategies.
  • Conduct effective Training Needs Analysis that identifies genuine skill gaps
  • Design results-focused learning plans aligned with business objectives
  • Track and measure post-training impact to demonstrate ROI
Participants will leave with practical templates, assessment tools, and a structured methodology to ensure learning initiatives deliver tangible business impact and sustainable behaviour change.
Communication & Personal Development Training
  • Business English for the Workplace
  • Self-Leadership: Managing Time, Energy & Focus
  • EQ at Work: Respond, Don't React
In-House Ready Learning Series
Business English for the Workplace
Write, Speak & Present with Clarity | 2 days | Face-to-face preferred
Elevate your team's English communication skills for greater professional impact and clarity.
  • Write professional emails, reports and documents
  • Speak confidently in meetings and negotiations
  • Deliver clear, compelling presentations
This practical workshop focuses on immediately applicable business English skills, with personalised feedback and ongoing reinforcement activities to ensure lasting improvement.
In-House Ready Learning Series
Self-Leadership: Managing Time, Energy & Focus
1 day | Online or Face-to-face
Time Management
Learn prioritisation frameworks to focus on high-impact activities and eliminate time-wasting habits.
Energy Management
Discover techniques to maintain optimal energy levels throughout the day for sustained productivity.
Focus Management
Master strategies to eliminate distractions and maintain deep concentration on important tasks.
Strengthen personal productivity and ownership through practical self-management techniques that help participants establish healthy boundaries and build sustainable work habits.
In-House Ready Learning Series
EQ at Work: Respond, Don't React
1 day | Online or Face-to-face
Recognise
Identify emotional triggers and patterns in yourself and others
Regulate
Apply techniques to manage emotions in challenging situations
Respond
Choose thoughtful responses rather than reactive behaviours
Boost emotional intelligence for better workplace relationships and improved outcomes. This focused programme helps participants build self-awareness, develop empathy, and maintain composure in stressful situations to foster trust and collaboration.
Problem Solving & Critical Thinking Training
  • Problem Solving at Work: From Overwhelm to Action
  • Think Better: Critical Thinking for Faster, Smarter Decisions
In-House Ready Learning Series
Problem Solving at Work: From Overwhelm to Action
1 day | Online preferred
Identify
Clarify the true problem beyond symptoms
Analyse
Determine root causes using structured techniques
Generate
Create potential solutions through creative thinking
Implement
Take decisive action with clear follow-through
Empower staff to tackle daily challenges with confidence using a simple yet powerful problem-solving framework that drives timely action and prevents decision paralysis.
In-House Ready Learning Series
Think Better: Critical Thinking for Faster, Smarter Decisions
1 day | Online or Face-to-face
Enhance decision quality and speed through structured thinking approaches that eliminate cognitive biases.
  • Identify and avoid assumptions and common mental traps
  • Apply practical critical thinking tools to complex situations
  • Reach better conclusions faster with enhanced analytical skills
Customer Experience Training
  • Customer Service Essentials
  • Communicate and Serve with Confidence
  • Customer Service Bootcamp
In-House Ready Learning Series
Customer Service Essentials
1 day | Online or Face-to-face
Build fundamental customer service skills that create positive experiences and lasting relationships.
  • Handle difficult customer situations with professionalism
  • Use active listening to understand customer needs
  • Turn complaints into opportunities for customer loyalty
Communicate and Serve with Confidence
2 days | Face-to-face preferred
Advanced customer service skills for complex interactions and challenging situations.
  • Master verbal and non-verbal communication techniques
  • De-escalate conflicts and manage emotional customers
  • Create memorable service experiences that exceed expectations
Customer Service Bootcamp
3 days | Face-to-face preferred
A comprehensive programme for mastering all aspects of exceptional customer service, from foundational skills to advanced leadership.
  • Customer service basics
  • Service recovery and emotional mastery
  • Customer loyalty and service leadership
These programmes includes extensive role-play scenarios tailored to your specific business context, giving participants practical experience handling real-world customer situations they're likely to encounter.
Book Your In-House Learning Modules Today
In-House Ready Learning Series
1
Select Your Programmes
Choose from our catalogue of training solutions based on your team's development needs.
2
Specify Your Preferences
Let us know your preferred month, delivery format, and target audience to customise the experience.
3
Receive Your Proposal
We'll prepare a bespoke training proposal within 24 hours, tailored to your specific requirements.
In-House Ready Learning Series - Modules
Customer Experience Training
Discover endless possibilities! If you don't see what you need - Book A Clarity Call and we'll help customise a programme for you!